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Professional
Services: Accelerating your Time-to-Benefit
Bantu’s expert EIM consultants are architects and product
specialists dedicated to helping you create, rapidly deploy
and maintain a real-time EIM system that meets your specific
needs and is fully integrated into your business. Our Professional
Services include:
Installation
Bantu’s installation services are designed for rapid
deployment. For on-site installations, our technical experts
in both network infrastructure and the Bantu platform/interfaces
work closely with the right resources from your enterprise
to define and execute a project plan that is managed and expedited
by a dedicated Bantu account manager. As part of this plan,
we recommend the hardware configuration best suited to your
EIM deployment.
Integration
Key to the value of the Bantu platform is the ability to tightly
integrate it with the other productivity and communications
tools driving your business. Using the Bantu suite of XML-based
APIs, we help you fully integrate Bantu with your:
- Enterprise
Integration Portal (EIP)
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Enterprise applications such as CRM, ERP, SCM
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Synchronous collaboration tools such as voice and videoconferencing,
whiteboarding and application sharing
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Asynchronous collaboration tools such as document management,
knowledge management, project management
Customization
Customization services to make the Bantu Platform conform
to your business’ unique requirements, can be part of
every Bantu customer engagement. We leverage Bantu’s
flexible framework to tailor interfaces and functionality
at both the organization and user levels. We assign a technical
implementation manager to customize the EIM’s front-end
interface so that it reflects your branding and look-and-feel,
and we review each function, such as multi-network support
and server-side logging of communications, to determine whether
it should be enabled or disabled.
Education
Bantu offers multiple training courses designed to make it
exceedingly easy for administrators and users to get up-to-speed
on, and begin using and benefiting from, the Bantu EIM Platform:
- End-User
Offered in classroom or online settings, this provides an
introduction to all the primary features and functions of
Bantu IM, Presence and Alerts.
- Power
User
Designed primarily for users who wish to become familiar
with the more advanced features of Bantu Platform and understand
how it works at a server level.
- Application
Administration
This in-room class is for users who with administrative
privileges to any of the global settings of the application.
- Server
Administration
For Network Administrators, this in-depth class covers how
to Install the Bantu software, start/stop servers, troubleshoot
servers, deploy new servers, and integrate into security
infrastructure.
- API and Interface
Designed for programmers and users who will be doing front
end integration of Bantu into other enterprise applications,
this class covers all of Bantu’s published APIs.
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